Skip to main content
Book a call

Legal

Accessibility statement

Last updated 12 October 2026

We want this site to be usable by as many people as possible, including people using a screen reader, a keyboard alone, magnification, or a browser with motion reduced.

This statement describes where the site stands, what we have tested, and what we know is not perfect. It is written to be specific rather than reassuring, because a statement that claims full conformance without evidence is worth nothing.

How accessible this site is

This site is substantially conformant with WCAG 2.1 level AA. We have tested the areas below and they behave as intended.

  • Every page has one main landmark, one h1, and a heading structure with no skipped levels.
  • A skip link is the first thing you reach by keyboard and is visible when focused.
  • Every interactive element has a visible focus indicator. We have deliberately not suppressed focus outlines anywhere.
  • The mobile navigation is a native dialog: it opens from the keyboard, contains focus while open, closes on Escape and returns focus to the button that opened it.
  • Text meets a contrast ratio of at least 4.5:1 against its background. Text over photographic backgrounds sits on an overlay chosen to keep that ratio.
  • Motion respects prefers-reduced-motion. With it set, scrolling reveals are disabled and animated content shows its final state immediately.
  • Images carry alt text written for meaning. Purely decorative images are marked so screen readers skip them.
  • Form fields have visible, permanently associated labels, and errors are announced and described in text rather than by colour alone.
  • The site works at 400% zoom and at 320 pixels wide without horizontal scrolling. Wide content scrolls inside its own container rather than forcing the page sideways.

Known limitations

We are aware of the following. None of them block use of the site, and we would rather list them than leave you to find them.

  • We have tested with keyboard, automated tooling and browser zoom. We have not yet run a structured test with screen reader users, which is the test that finds what the others miss.
  • No independent accessibility audit has been carried out.

How we tested

Automated checks with Lighthouse and axe across every page template, at 1440, 1024, 768 and 390 pixels wide. Manual keyboard traversal of navigation, the mobile menu and both forms. Contrast measured programmatically, including the background behind hero text. Reduced-motion behaviour checked with the preference enabled.

Last full test 9 August 2026, by the team that built the site. Pages added or changed on 8 October 2026, including the cleaning businesses and property services pages, have not yet been re-tested; that re-test is planned.

Feedback

If you find something we have missed, or you need content in a different format, email hello@vectisflow.com. Tell us the page and what happened, and we will reply within five working days.

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service at equalityadvisoryservice.com.

Scope of this statement

This statement applies to vectisflow.com and was prepared on 9 August 2026.

It covers our own website. Accessibility of anything we build for a client is specified in that engagement's contract.